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What is the return policy?
We want you to love your purchase. If you're not completely satisfied, we accept returns subject to the following conditions:
Return Eligibility
To qualify for a return, all items must:
- Be returned within the applicable return window.
- Be unworn, unwashed, and unused.
- Be free of stains, odors, makeup, deodorant marks, pet hair, or any other signs of wear.
- Have all original tags attached.
- Be returned in their original packaging.
Items that do not meet these requirements may be refused and returned to the customer.
Returns Within 15 Days of Delivery
Items returned within 15 days of the delivery date are eligible for your choice of:
- Full refund to the original payment method
- Exchange for another item or size (subject to availability)
- Store credit
Returns Between 16–30 Days of Delivery
Items returned between 16 and 30 days of the delivery date are eligible for:
- Store credit only
Refunds and exchanges are not available for returns received after 15 days from the delivery date.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Any item that has been worn, washed, altered, damaged, stained, or returned without original tags and packaging
Processing Returns
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Approved refunds, exchanges, or store credits will be processed promptly after inspection.
We reserve the right to deny any return that does not comply with this policy.
Please visit Returns & Exchanges for requests.
Can I exchange my clothes if they don't fit?
The Prosper Fit Promise
We know finding the perfect fit matters.
If your first piece doesn't fit quite right, we'll help make it right.
Personalized Sizing Support
Our team is here to help you find your perfect fit with confidence.
Easy Exchange
If it's not quite right, we'll make it easy to
exchange.
Fast Assistance From Our Team
Real people. Real support. We're here to get you taken care of - quickly.
BECAUSE CONFIDENCE SHOULD NEVER FEEL COMPLICATED.
Our Promise in Action
We believe an incredible experience goes beyond the product.
It's about how we show up for you at every step.
What This Means For Our Team
Our Fit Promise is more than a policy,
it's how we care for our community.
If you need anything, we are here to help.
You can visit our Returns & Exchange center to request a return or exchange on your own.
Or you can reach out to us directly at support@psweprosper.com
When will my order ship?
We're excited to get your order to you!
Once it ships, we'll send you an email with all the details you need!
The shipping method chosen does not reflect the processing time in our warehouse!
How can I contact you?
you can email us at support@psweprosper.com and we will get back to you within 24 hours!
we also have a direct phone number coming soon!